Lennox Sr. Manager, Store Operations in Richardson, Texas

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Job Description

The Senior Manager, Store Operations will work directly with senior management to lead transformational initiatives and a Center of Excellence in Store operations (200+ stores). This role provides both strategic and tactical support to all of the stores throughout the Lennox Stores network in order to ensure maximum support is provided to customers in pursuit of sales, safety, and exceptional customer service. This leader role reports directly to the Vice President, Lennox Stores.

In coordination with Field leaders, duties include:

  • Delivering revenue and margin performance and growth as well as EBIT performance.

  • Responsibility for the standard operating practices for all stores (e.g. store shelf stocking, order management, customer service, inventory storage and control, labor management and phone systems).

  • Leading the geographic store expansion initiative (10-25 new stores per year), including real estate coordination and store set-up.

  • Leading the store lease renewal, relocation, refresh and related facility projects to best position stores functionally for success.

  • Leading continuous improvement initiatives that support improved store operations to achieve transactional excellence (i.e. Order Transformation, store layout strategies, phone systems, etc.).

  • Ensuring training programs for all levels of the organization are designed to give everyone the information they need to provide development, exceptional customer service and complete their job duties safely and effectively.

  • Leading Safety & Security processes and procedures for all stores across the network.

  • Reviewing and updating the Store Operations Manual based on new processes and improvements.

  • Reviewing existing and new policies to ensure SOX and corporate policy compliance.

  • Implementing processes to develop new business prospects and promote brand awareness in the market.

  • Support the use of a standard store scorecard (Speed Checklist) with roll-up from stores to zone and national levels to standardize performance measures and support strategic business decisions.

  • Works across many business functions to drive process improvement initiatives and operational compliance, including adherence to safety, leveraging best practices, etc.

  • Maintain and update the store audit checklist based on new processes and improvement opportunities.

  • Strong collaboration with Stores, Marketing, Supply Chain and Sales teams, related to Stores processes.


  • • Requires bachelor’s degree.• Prefer degree in Marketing, Industrial Engineering or General Business Administration and advanced degree in business administration.• Must have at least 5 years relevant experience in a store operations environment.• Expertise in setting strategic direction for store operations.• Must have the ability to lead others.• Previous direct management experience in a multi-store organization of at least 50 stores in a similar retail and wholesale environment.• Proficiency with Point of Sale systems.• Formal application of process improvement training (i.e. Lean/Six Sigma) in a store or distribution environment.• Green Belt certification required.• Black Belt certification preferred.

Requisition # 2018-14339

Category Sales Support

Shift / Hours Regular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.