Lennox Technical Support Manager (HVAC) in Columbia, South Carolina

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets. Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Allied Air Enterprises™ (A Lennox International company) Individually, our brands are strong. But united, they are a powerful force. Allied Air Enterprises brings together the collective strengths of six comfort brands – Armstrong Air ® , AirEase ® , Concord ® , Ducane™, Allied Commercial™ and Magic-Pak ® – to give distributors and dealers the ultimate source for heating and cooling solutions. From compact residential applications to large commercial projects, Allied Air Enterprises redefines ease-of-business through breadth of product, resources and competencies unparalleled in the market.

Job Description

Directs technical service team responsible for providing pre-sales and/or post-sales technical support, including commissioning, installation, testing and maintenance services to customers for the entire business unit.

Leads, evaluates and develops a team of technical consultants.

Creates and manages escalation procedures and ensures service levels are maintained.

Defines, measures and analyzes key metrics to assess effectiveness of the overall support infrastructure.

Recommends new business tools for users and ensures customer satisfaction.

Identifies and implements process improvements.

May handle escalated calls.

Manages staff schedules and department budget.

Develops employee's professional skills.

Interfaces with internal and external customers and sales personnel.

Actively engage with Engineering Design Teams throughout New Product Development process.

Analyzes product qualify defects and works with Engineering and Quality to resolve issues.

Qualifications

Requires a bachelor's degree or an equivalent combination of education and experience.

Requires at least 8 years related experience within HVAC.

Experience in both Residential and Commercial HVAC segments a plus.

Requires strong leadership, management and HVAC technical skills.

Experience with leading teams and people management (education and training).

Knows principles and processes for providing excellent customer service.This includes customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.

Must have excellent written and verbal communication.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Experience with SAP is a plus.

Requisition # 2018-13679

Category Sales Support

Shift / Hours Regular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.